There is a proof of purchase, be it a receipt or purchased under a customer file.If a product has had its shrink wrap removed but the contents are otherwise still sealed, a return may still be possible, but a 15% restocking fee will be applied.The product is fully sealed and unopened.E.g Store Credit will be refunded as Store Credit etc.For the majority of our products, they can be returned for either exchange or refund assuming they fulfill the following criteria: Refund payment methods will use the same payment method as original payment. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement. If the problem is not major, we will repair the item within a reasonable time.
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